Frequently Asked Questions
Got questions about skip tracing, field visits, process serving, or private investigations? Below, we answer some of the most commonly searched questions about our services, how we work, and what to expect.
General FAQs
Learn more about our skip tracing services here: Skip Tracing Service
Skip tracing is the process of locating a person who may be intentionally avoiding contact or has simply lost touch. It is commonly used by debt collectors, legal professionals, and private investigators to find individuals for various reasons, including unpaid debts, missing persons, and legal matters.
Skip tracing involves a combination of advanced data analysis, industry-leading tools, and skilled phone investigations to confirm addresses or obtain new leads. While we leverage cutting-edge technology, our hands-on expertise ensures accurate, up-to-date, and verified results that automated searches alone cannot provide.
Yes, skip tracing is legal in New Zealand. We operate within the legal framework and comply with privacy laws and regulations, ensuring ethical and professional practices.
The time required for a skip trace varies based on the complexity of the case. Some cases can be resolved within 24-48 hours, while others may take longer depending on the availability of information and whether we are waiting for responses from the subject or third parties. Every case is different, but we work efficiently to obtain the most accurate results as quickly as possible.
Yes, while we can often locate individuals with minimal information by cross-referencing data sources and conducting phone investigations, the more details you can provide, the better. Additional information, such as past addresses, known associates, or contact history, significantly improves accuracy and speeds up the tracing process.
While we have a strong track record of success, we cannot guarantee that every individual will be located. The ability to find someone depends on factors such as the availability of information, how actively they are avoiding detection, and legal restrictions. However, we use advanced data analysis, skilled phone investigations, and proven investigative techniques to give you the best possible chance of success.
Yes, our fee covers the time, expertise, and access to premium data sources required to conduct a thorough search, regardless of the outcome. Every trace involves significant investigative work, and while we strive for the best results, we cannot guarantee a successful location in every case. We are always upfront about our pricing and expectations before proceeding.
Our standard fee for a skip trace is $69 + GST per hour. Each trace typically takes between 2 to 3 hours, depending on the complexity of the case and the availability of information. We always aim to provide fast and accurate results while keeping our pricing transparent and competitive. If a case requires additional investigative work beyond a standard trace, we will discuss any further costs with you before proceeding.
Field Visit FAQs
Find out more about our in-person verification and debt recovery assistance here: Field Visits page.
A field visit, or agent visit, is an in-person visit to a specific address to verify occupancy, confirm details, or assist with debt recovery. In most cases, field visits are requested following a trace, particularly when additional verification is needed beyond data searches or remote investigations.
Field visits are typically required when an address needs to be physically verified, when an individual is unresponsive to other contact methods, or when legal or financial matters require in-person confirmation.
A trained agent attends the location to gather necessary information, confirm the subject’s presence, and document findings. Depending on the purpose of the visit, they may also speak with neighbours, take photographic evidence, or make discreet enquiries.
Yes, all field visits are conducted within the bounds of New Zealand law. Our agents follow ethical and legal guidelines, ensuring privacy laws and professional standards are upheld.
The duration of a field visit depends on the specific case. Some visits are completed in a matter of minutes, while others may require follow-ups or additional verification steps.
While field visits significantly improve the chances of verifying information, they do not always guarantee direct contact with the subject. However, they provide valuable insights that can help move an investigation forward.
Field visit pricing varies depending on the location, complexity, and specific requirements of the visit. As a result, we provide custom quotes based on each case. If you require a field visit, please contact us for a quote, and we will outline the costs involved before proceeding.
Process Serving FAQs
Find out more about our professional process serving here: Process Serving
Process serving is the legal delivery of court documents, such as summonses, subpoenas, and legal notices, to individuals involved in legal proceedings.
Once the documents have been successfully served, we provide an affidavit or proof of service, which can be submitted to the relevant court or legal entity.
Even if an individual refuses to accept the documents, the service can still be considered valid as long as it is done in accordance with legal requirements. We ensure that all service attempts follow proper legal procedures.
Private Investigations FAQs
Explore our private investigation services: Private Investigations
We handle a range of investigations, including corporate fraud, background checks, infidelity investigations, missing persons cases, and more.
Yes, all investigations are handled with complete discretion and confidentiality. We follow strict ethical and legal guidelines to protect client privacy.
The cost of an investigation varies depending on the complexity and time required. Contact us for a tailored quote based on your specific needs.
General Service FAQs
See our nationwide service areas: Service Areas
Yes, we provide nationwide services, covering both the North and South Islands. Our extensive network allows us to locate individuals, serve legal documents, and conduct investigations anywhere in New Zealand.
The more details you can provide, the better. Basic information such as full name, last known address, phone number, and any relevant documents can significantly improve the efficiency of our investigation.
Yes, we are fully licensed by the Private Security Personnel Licensing Authority (PSPLA), ensuring that we meet the highest industry standards in professionalism and compliance.
If you have a question that isn’t covered here, feel free to contact us for more information.
