📌 The Problem: An insurance company needed to confirm whether an individual claiming loss of property due to a fire was still residing at the address listed on their policy. Initial attempts to verify through records and contact were inconclusive.
🔍 Our Solution: After we conducted a trace report to identify the individual’s most recent address, the insurance company requested a field agent visit to verify occupancy. Our agent visited the property to gather firsthand evidence, spoke with neighbours, checked for signs of recent activity, and confirmed whether the individual was still residing there. Subtle questioning techniques helped uncover inconsistencies in the claimant’s story.
✅ The Result: The investigation found that the claimant had moved out months before the reported incident, raising red flags about potential fraud. The insurance company was able to conduct further inquiries, preventing a costly payout on a potentially fraudulent claim.
